Grievance Redressal Mechanism :

Customers who wish to provide feedback or send in their complaints may use the following channels between 10:00 AM and 6:30 PM, from Monday to Saturday (except on public holidays):

Level 1:

1. Complaints can be handed over at : 76, 1st floor, Okhla, Industrial Estate, Okhla, New Delhi -110020
2. Call the Customer Service Helpline: 011-41057911
3. Email:-support@progfin.in
4. Write to the below mentioned address: 76, 1st floor, Okhla, Industrial Estate, Okhla, New Delhi -110020

Level 2:

In case the complaint is not resolved within the given time or if the customer is not satisfied with the solution provided through above channels, the customer may approach the following grievance redressal officer with reference to the earlier communication:

The complaint can be addressed:

Grievance Redressal Officer:

Name - Deepa Garkoti
Contact Number - +91 9310187946
Email ID – deepa.garkoti@progfin.in

Principal Nodal Officer:

Name - Rishi Bhasin
Contact Number - +91 9773898978
Email ID – rishi.bhasin@progfin.in